I. Respect and Safety:
No Harassment or Bullying: Users must treat each other with respect. Harassment, intimidation, bullying, and hate speech are strictly prohibited. This includes offensive comments about race, religion, gender, sexual orientation, appearance, type of pets they owned or breed, or any other personal characteristic.
No Hate Speech: Hate speech of any kind is unacceptable. This includes discriminatory language, slurs, and any content that promotes violence or hatred against individuals or groups.
No Impersonation: Users must represent themselves honestly. Creating fake profiles or impersonating someone else is not allowed. This also includes the pets users registered in the account must be real.
No Spamming or Soliciting: Do not use the app to spam other users with unwanted messages, advertisements, or solicitations. This includes promoting businesses or events without consent.
No Illegal Activity: The app must not be used for any illegal activities, such as drug dealing, human trafficking, or the distribution of illegal content.
Respect Privacy: Do not share personal information of other users without their consent. This includes their phone numbers, addresses, or other identifying details. Be mindful of what you share about yourself as well.
No Nudity or Explicit Content: Sharing sexually explicit or graphic content is prohibited. Profile pictures and other shared media must be appropriate for a general audience. (Consider separate rules for “verified” or optional explicit content areas if the app offers that.)
Safety First: Be cautious when meeting people in person. Meet in public places, tell a friend where you’re going, and be aware of your surroundings. The app is not responsible for the safety of in-person interactions.
II. Profile Guidelines:
Authenticity: Profiles should be genuine and accurately represent the user.
Appropriate Photos: Profile photos must be appropriate and not contain nudity, violence, or hate speech. Clear photos of the user’s face are generally recommended.
Complete Profiles: Users are encouraged to complete their profiles with relevant information to help others understand their interests and what they’re looking for
No Misinformation: Do not include false or misleading information in your profile.
III. Reporting and Moderation:
Reporting Violations: Users are encouraged to report any violations of these guidelines. A clear and easy-to-use reporting system should be provided. The reporting user must provide a clear evidence/proof of any violations stated above. The screenshot of offender’s user profile and (maybe) conversation that is done inside the app shoud provided.
Moderation: The app will have a moderation team to review reported content and take appropriate action. After 1-3 days of investigation, appropriate actions shall be taken based on the guidelines provided.
Account Suspension/Termination: Accounts that violate these guidelines may be suspended or terminated.
Appeals Process: Users should have the opportunity to appeal account suspensions or terminations.
IV. Specific Features:
Messaging: Maintain respectful communication in messages. Harassment or unwanted advances will not be tolerated.
Matching: Respect the matching process. Do not contact users who have indicated they are not interested.
V. Legal Considerations:
Terms of Service: These community guidelines are part of the app’s Terms of Service.
Privacy Policy: Users should be aware of the app’s Privacy Policy and how their data is collected and used.
VI. Updates to Guidelines:
Changes: These guidelines may be updated from time to time. Users will be notified of any significant changes.
VII. Enforcement:
Consequences: Violations of these guidelines may result in warnings, account suspension, or permanent termination.
VIII. User Verification
To enjoy the full features of the app, user must validate their profile with partnered organizations. The ff. information will be validated.
- Age. It must be 18 and above.
- Name (must match exactly with the registered in the app)
- Pets associated with the account.
- Since when the pet owner start own one.
- Any records of visit in the past.
To be able to enjoy the full features of the app, user must validate their profiles in 2 ways:
Veterinary Clinics / Animal hospitals: Whenever the user visit these, a representative from that organization must verify the information provided against the information actually presented during the verification. User must present a valid ID, and optional, Pet Book (if there is)
Adoption thru Animal Welfare Organizations: When you adopt from well-known and legitimate organizations such as, Philippine Animal Welfare Society, profiles can also be validated along with valid ID’s
For minors (below 18): Profile can be still marked as validated but not eligible to use service like dating until such time they reach legal age.
To ensure the profile’s authenticity, onceit has been verified with the information such as first name, middle name, last name, and birthdate, it can NO longer be changed or updated afterwards.